Customer Success Manager

Mashantucket, CT, USARemote
Written By Guest User

The Customer Success Manager (CSM) will specialize in the interactive gaming industry. This role is critical in ensuring our gaming operators, platform providers, and partners maximize the value of our solutions. 

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Serves as a trusted advisor, working closely with clients to drive adoption, optimize performance, and enhance player engagement.

Qualifications

  • Strong knowledge of social casino, casual gaming, iGaming gaming, or esports platforms  

  • Excellent communication, problem-solving, solutions focused and solid presentation skills.  

  • Ability to work cross-functionally in a fast-paced environment.  

  • Ability to work independently and be a strong self-starter for projects.  

  • Familiarity with gaming analytics, player behavior tracking, and engagement optimization. 

  • Must have the ability to work flexible hours as needed and be willing to travel as required.

  • Must be located the New England region, with a strong preference for candidates in Connecticut.

  • This role is remote/hybrid. Office presence in Connecticut may be required in the future.

Education & Experience

  • 3-5 years of experience in Customer Success, Account Management, or a related role

  • Strong background in relationship management, consultative selling, and strategic planning.  

  • Proficiency in CRM platforms, customer success tools, and data-driven decision-making.  

    Experience working with B2B gaming operators, tribal casinos, or online gaming platforms is a plus. 

Guest User
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